What can be returned?
If you aren’t 100% satisfied with your purchase you may return it for your money back or exchange it for something else. Returns must be made within 30 days of receipt. If the item has been washed it may not be returned unless you consult with us first.
When do items need to be returned?
30 days of receipt of item(s).
How do customers return items?
Contact me prior to returning the item via email (tim[at]thisistimeads[dot]com. I will answer any questions you have and assist you in the process.
Credit for returns?
A full refund will be issued (minus original shipping) for the item if you are not satisfied. You may also receive store credit, if you prefer.
When will my order be shipped?
Orders usually ship within 1 business day of payment. In rare cases it will take 2 business days.
What shipping method is used for “Free shipping?”
This depends on the weight of the item. Packages under 13 ounces will ship via First Class Mail which has a 2-5 business day delivery time frame in the US. Packages over 13 ounces will ship Priority Mail. Most orders will be received within 2 business days.
Shipping for returns?
Shipping is non-refundable. If you are exchanging the item for something different you will responsible for paying shipping. USPS, UPS or FedEx carriers are acceptable.
Do you ship outside the US?
Yes! We ship all over the world. Pricing is calculated at checkout.